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I have several online Help projects for various products and only one currently uses a glossary. We made an exception to define words that are key to the product, which is a sister-product and buil...
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#3: Attribution notice added
by
System
·
2019-12-08T07:00:02Z (almost 5 years ago)
Source: https://writers.stackexchange.com/a/30197 License name: CC BY-SA 3.0 License URL: https://creativecommons.org/licenses/by-sa/3.0/
#2: Initial revision
by
Rachel
·
2019-12-08T07:00:02Z (almost 5 years ago)
I have several online Help projects for various products and only one currently uses a glossary. We made an exception to define words that are key to the product, which is a sister-product and built on the same code; so key terms had to be updated for the audience and use, and for that reason, we use a glossary which helps customers who use both products. I also think it is a good tool for keeping track of acronyms. Last, our users have a wide-range of technical expertise, so we have to cover the bases and define things that might seem obvious, but are hopefully helpful. I think polling your users is valuable as well as asking your trainers for their opinions.
#1: Imported from external source
by
System
·
2017-09-12T19:43:11Z (about 7 years ago)
Original score: 1