Post History
Q&A
How can we integrate a lightweight public ticketing system into our documentation feedback form?
Have you considered a simple comment system, something like Disqus. There is a certain amount of spam protection built into those systems, you can choose to moderate posts, and people can subscribe...
Answer
#1: Initial revision
by
Mark Baker
·
2021-07-10T12:00:13Z (over 3 years ago)
Have you considered a simple comment system, something like Disqus. There is a certain amount of spam protection built into those systems, you can choose to moderate posts, and people can subscribe to comments on individual pages. You could state your intention to remove comments once they have been addressed, or you could choose to leave them there if you think they provide useful redirection or simply demonstrate your openness to feedback. This would not give you issue tracking in the conventional sense, though I think things like Disqus give you a dashboard that might give you some basic management capability. But it would give you the openness, and the ability for readers to track updates and receive notifications when their issues are addressed. (Maybe you post a reply to a comment when you address it and then take down the original comment after 30 days so anyone tracking it has has a chance to see it.)