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When dealing with company people, I like to use colleague, associate, employee, coworker, etc. When dealing with customers, I like to say, customers, clients, vendors, prospective customer, etc. F...
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#3: Attribution notice added
Source: https://writers.stackexchange.com/a/2716 License name: CC BY-SA 3.0 License URL: https://creativecommons.org/licenses/by-sa/3.0/
#2: Initial revision
When dealing with company people, I like to use colleague, associate, employee, coworker, etc. When dealing with customers, I like to say, customers, clients, vendors, prospective customer, etc. For business writing, I feel it's very important to establish the relationship context of the interaction. I might say something like this: "When a database administrator performs the nightly backup, the customer will either see delayed data or be alerted that the system is unavailable for maintenance. " If it's a manual for the end user, I say "You": If you need to save at this point, click the "Save" on the upper right.