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Q&A Preferred word for "preferred", "target", "chosen" in end user support documentation

All instructions writers wrestle with these terms. Just remember that instructions should be absolutely clear, without ambiguity. "Preferred" can be ambiguous. Does a "preferred" printer stay that ...

posted 5y ago by user8356‭  ·  last activity 5y ago by System‭

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#3: Attribution notice added by user avatar System‭ · 2019-12-08T12:18:31Z (almost 5 years ago)
Source: https://writers.stackexchange.com/a/46278
License name: CC BY-SA 3.0
License URL: https://creativecommons.org/licenses/by-sa/3.0/
#2: Initial revision by user avatar user8356‭ · 2019-12-08T12:18:31Z (almost 5 years ago)
All instructions writers wrestle with these terms. Just remember that instructions should be absolutely clear, without ambiguity. "Preferred" can be ambiguous. Does a "preferred" printer stay that way? Are you referring to a "preferred" printer, or just a printer to use now?

_Select the printer to use (for whatever you are doing)._

Avoid "desired" and similar words that imply emotional choices.

"Select the printer to use" is about as clear and concise as you can be. Most importantly, you may have to explain what a "preferred" printer means, because that's the word in the software interface or existing documentation:

"Select a printer from the Preferred Printer list. Documents will be sent to this printer unless it is not available. In that case, documents will be sent to the Secondary Printer."

When graphical user interfaces were new, there were prescribed terms: You **select** an object, text, or item to be the target of an action. Selection is a "ready" state. Then, you **choose** a menu command or click a button to apply the command to the selection.

GUIs have evolved, and newer writers don't always observe these distinctions. If you haven't done it, check out the Apple and Microsoft style guides for technical communication. And this, for all the right names of things in the Windows UI:[https://docs.microsoft.com/en-us/windows/desktop/uxguide/text-ui](https://docs.microsoft.com/en-us/windows/desktop/uxguide/text-ui)

#1: Imported from external source by user avatar System‭ · 2019-06-26T19:22:19Z (over 5 years ago)
Original score: 10