Multiple tasks and a step by step tutorial
To my knowledge step-by-step tutorials should have the form of a ladder, where you describe how to get to a place step by step– accomplishing a single task at the end. Is it possible to accomplish many tasks while using the step-by-step approach? For example:
How to view a contact in Gmail?
- Open Gmail
- Click on Contacts
- To view a single contact, click on the name
- To view all the contacts, click the "contacts" link
Now, I am confused about step 3 and 4. Is it okay to list the two this way? I could list these two under a single step, but I have more than two items and this was just an example.
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1 answer
Reality is often more complex than our document structures can easily capture. Most of the solutions to this issue simply make the text structures more complex without making the meaning any more clear.
Practical clarity should rule over scrupulous correctness. There is no real risk of confusion of incorrect action in this case, so leaving it as it is is probably the best option.
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