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Q&A How I should handle gender-neutral pronouns in technical writing?

I am writing API documentation for a mobile loyalty program and I am not sure which of the following is better wording: 1) When the user requests for their visit and order to be registered in thei...

3 answers  ·  posted 9y ago by Manmohan Singh‭  ·  last activity 5y ago by Amadeus‭

#5: Post edited by user avatar Monica Cellio‭ · 2020-01-12T04:30:31Z (almost 5 years ago)
  • I am writing API documentation for a mobile loyalty program and I am not sure which of the following is better wording:
  • 1) When the user requests for their visit and order to be registered in their account, a checkin is created at POS.
  • 2) When the user requests for his/her visit and order to be registered in his/her account, a checkin is created at POS.
  • Which sentence is correct and why? If neither is correct, please show me the correct way and explain why. Here, 'user', is any person in general public who goes to a Point Of Sale Terminal.
  • I am writing API documentation for a mobile loyalty program and I am not sure which of the following is better wording:
  • 1) When the user requests for their visit and order to be registered in their account, a checkin is created at POS.
  • 2) When the user requests for his/her visit and order to be registered in his/her account, a checkin is created at POS.
  • Which sentence is correct and why? If neither is correct, please show me the correct way and explain why. Here, 'user', is any person in general public who goes to a Point Of Sale Terminal.
#4: Question reopened by user avatar Monica Cellio‭ · 2020-01-12T04:29:50Z (almost 5 years ago)
#3: Attribution notice added by user avatar System‭ · 2019-12-08T04:49:12Z (about 5 years ago)
Source: https://writers.stackexchange.com/q/19910
License name: CC BY-SA 3.0
License URL: https://creativecommons.org/licenses/by-sa/3.0/
#2: Initial revision by user avatar Manmohan Singh‭ · 2019-12-08T04:49:12Z (about 5 years ago)
I am writing API documentation for a mobile loyalty program and I am not sure which of the following is better wording:

1) When the user requests for their visit and order to be registered in their account, a checkin is created at POS.

2) When the user requests for his/her visit and order to be registered in his/her account, a checkin is created at POS.

Which sentence is correct and why? If neither is correct, please show me the correct way and explain why. Here, 'user', is any person in general public who goes to a Point Of Sale Terminal.

#1: Imported from external source by user avatar System‭ · 2015-12-01T06:54:44Z (about 9 years ago)
Original score: 1